Prior to beginning work on this assignment, please review the related grading rubric.
For this assignment, you will complete the Chapter 8 Case: Control of “thresholds for evaluation” (TFE’s) at Hallenvale Hospital and Chapter 9 Discussion Question 7, parts b, c, and g.
Control of TFE’s at Hallenvale Hospital Case
This case requires you to assess the infection rate at the hospital and do the following:
These questions require that you evaluate different approaches to improving process performance and develop a recommendation on how to proceed. The question and its parts are listed below. Identify and discuss what would be the most appropriate tool (e.g., 7 QC Tools used for kaizen or others) to use to attack each of these problems:
B. The publication team for an engineering department wants to improve the accuracy of its user documentation but is unsure of why documents are not error free.
C. A rental car agency is getting numerous complaints about the length of time that customers have to wait to obtain a car. They need to get a better handle on the factors that relate to the wait time.
G. A travel agency is interested in gaining a better understanding of how call volume varies by time of year in order to adjust staffing schedules.
In your recommendations for each scenario, examine techniques (e.g., a Six Sigma technique, “lean” strategies, etc.) to improve input and supplier quality, and incorporate a customer-focused approach to Quality Management concepts.
Each conclusion should incorporate at least one scholarly reference supporting the recommendations made. Across the three recommendations, use at least three scholarly sources in addition to the text.
The Recommendations for Improvement paper
For further assistance with the formatting and the title page, refer to APA Formatting for Word 2013 (Links to an external site.).
Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.
Evans, J. R., & Lindsay, W. M. (2017). Managing for quality and performance excellence (10th ed.). Mason, OH: South-Western Cengage.
Cheng, K-M. (2010). Application of the Six Sigma process to service quality improvement in fitness clubs: A managerial perspective. International Journal of Management, 27(3), 528-540. Retrieved from http://www.theijm.com/
Pearl, R. (2014, March 27). Offshoring American health care: Higher quality at lower costs? (Links to an external site.) Forbes. Retrieved from http://www.forbes.com/sites/robertpearl/2014/03/27/offshoring-american-health-care-higher-quality-at-lower-costs/
O’Loughlin, E. [Eugene O’Loughlin]. (2012, September 25). How to… draw a basic control chart in Excel 2010 (Links to an external site.) [Video file]. Retrieved from https://www.youtube.com/watch?v=zvp8qmH3Eos
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.Read more
Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.Read more
Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more