Book needed quality management by donna c.s. summers, 2009, 2nd

need it by 9 AM maximum  


Read the case study at the end of chapters 7 and 9. Submit one-page summary of the case and answers of the following questions.


The case study work must be completed individually.It should be typed in a 12-point font, one-inch margins, and double line spacing.



1.    Explain how Remodeling Designs, Inc. and Case Handyman Services motivate and develop their employees.


2.    What methods did Remodeling Designs, Inc. and Case Handyman Services use to gather performance data and information?


3.    Explain how Remodeling Designs, Inc. and Case Handyman Services analyze the performance data and information.


4.    Describe how Remodeling Designs, Inc. and Case Handyman Services ensure the quality and availability of data and information for employees, suppliers, and customers.

5. What are the lessons learned from the case study?


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