Suburban Homes Construction Project Quality Management Plan (QMP) 

Prepare a quality management plan using the elements described in the PMBOK 6e (Section 8.1.3.1) for the Suburban Homes Construction Project.

Content (90 points) Over the course the semester you’ve become familiar with the project and as part of the overall project management plan, a quality management plan is needed to communicate how quality will be met to the satisfaction of each stakeholder involved in a typical residential construction project.

You should perform research on quality standards associated with residential construction to determine applicable standards.  At least four (4) quality objectives associated with the project should be defined.

As part of the section on quality tools, include a separate appendix with at least three (3) quality tools that will be used as a part of the project.  These can be drawn from: 1) flow charts, 2) check sheets, 3) Pareto diagrams, 4) histograms, 5) control charts, 6) scatter diagrams, 7) affinity diagrams, 8) process decision programs charts, 9) interrelationship digraphs, 10) tree diagrams, 11) prioritization matrices, 12) activity network diagrams, 13) matrix diagrams, 14) inspections, and 15) statistical sampling.

Last, about 1/3 of the plan should be devoted to major procedures relevant for the project for dealing with non-conformance, corrective actions procedures, and continuous improvement procedures.

If information needed to complete a QMP is not explicitly stated in the scenario description or other project artifacts you’ve created or collected for this scenario in the past units, then develop (make-up) the information you need to complete the plan.  Use tables and illustrations as needed to convey information.

The plan (excluding the separate appendix) should be approximately 4 to 5 pages. 

QUALITY MANAGEMENT PLAN FOR XYZ Project Author: Your Name & Date 

QUALITY OBJECTIVES

Define high level Project Quality objectives. Define ‘Project Level Quality’ from Customer/Sponsor Key Stakeholder level. 

PROJECT DELIVERABLES SUBJECT TO QUALITY REVIEW 

This section should summarize the Quality Control table below.

PROJECT PROCESSES DESIGNED TO ASSURE QUALITY & IMPROVE COST OF QUALITY

This section should summarize Quality Assurance table below.

QUALITY STANDARDS

This section should summarize the quality standards to be used and why they were chosen. This narrative should also clearly summarize how the project team will determine compliance with the quality standards. The summary should include both the product (standards for deliverables) and processes (expectations for project processes). Considerations may include: industry norms, government regulations, & customer specific standards, etc.).

QUALITY ROLES

This table is organized by team member and should identify quality roles for each team member as well as any external entities (regulators) involved in quality control &/or assurance. Be sure to identify who is overall accountable/responsible for others who will be performing specific Quality Control Activities (on deliverables) and reporting results.  

Project   Team Role

Name

Quality   Control / Quality Assurance Responsibilities

QUALITY TOOLS USED FOR THE PROJECT

Specifically identify, describe and justify the use of at least three quality tools that will be used for the project (See PMBOK 6e 8.2.2 & 8.3.2 Also see CPM 4e pages 469 -474). Provide Examples/Templates in Appendix A. 

Quality    Tool Name

Description    / Purpose & Applicability

OTHER RELEVANT MAJOR PROCEDURES

Managing Nonconformance & Corrective Actions procedures

Describe your planned format and frequency of communications to ensure you can evaluate performance whether for a team member performing an activity or for a vendor executing a contract. Identify how will you will apply performance criteria/thresholds during project execution and determine/apply corrective action (if needed) on a timely basis. 

Processes to ensure Continuous Improvement   (part of Quality Assurance)

For teams to remain successful, they must develop the discipline to continually improve upon their team processes (both quality & productivity) as well as their members’ team skills. What specifically will you do to ensure the team proactively collaborates and evaluates the changing dynamics of their operating environment to ensure team members’ learning? How will you ensure the team’s processes are evolving a pace at least equal to the rate of change? Will any particular model be used? (SIPOC, PDCA, DMAIC, etc.). Consider Benchmarking and feedback from customers, suppliers and other stakeholders. 

QUALITY CONTROL & QUALITY ASSURANCE TABLES:

Quality Control Activities: (Reactive)

Quality Control focuses on Project Deliverables. Quality control is a set of activities    designed to evaluate project deliverables. Quality control focuses on finding defects in deliverables and/or verifying    that requirements are being achieved.

Deliverable    Name/Description

Metric    (Attribute that will be measured)

Physical    or Performance Quality Standard1

Quality    Control Activity2 and Frequency

Who    is Responsible for performing Control Activity and reporting results

1Actual value or range of values/criteria that must be achieved to meet quality standards /customer satisfaction.

2Describe tools & techniques that will be used to determine if the deliverable is in compliance with quality standards. I.e. what tests/measurements/analysis will be performed to verify the deliverable conforms to specifications?

Quality Assurance Activities: (Proactive)

Quality Assurance focuses on Project Processes. Think of quality assurance as activities    that help to prevent quality problems while developing project    deliverables. Quality assurance ensures    that your project processes are appropriate and consistently followed.

Quality    Assurance Process/Procedure

(Activities you will use to help avoid    the need for rework)

Quality    Standards for Process / Procedure1

Monitoring    Quality Assurance Activity and Frequency2

(Audits, Process Reviews, etc.)

Who    is Responsible for performing Assurance Activity and reporting results

1Stakehlder’s standards /expectations for the QA process. What are the good or best practices stakeholders expect to be installed for reducing costs and improving quality?

2 Activity that will be performed to monitor if the QA process /procedure is being followed and complies with organizational expectations (good or best practices).  

APPENDIX A (SAMPLE QUALITY TOOLS)